Shipping policy

Thank you for shopping at BlackGirlMe™. We are committed to providing a seamless and efficient shipping experience for our customers. Please read our Shipping Policy to understand important information regarding shipping methods, delivery times, and related details.

Processing Time:

1.1. Order Processing: Once you place an order, we strive to process it promptly. Most orders are processed within 7-10 Business days. Please note that processing times may vary during busy periods or promotions.

1.2. Order Verification: In some cases, we may need to verify the order details or payment information before processing. This is to ensure the security and accuracy of your purchase.

Shipping Methods and Carriers: 

2.1. Domestic Shipping: We offer shipping within United States. Our preferred shipping carriers for domestic orders are USPS and/or UPS. The shipping method will be determined based on the destination and package size.

2.2. International Shipping: We also provide international shipping to select countries. Shipping carriers and methods for international orders may vary. Please refer to the checkout page for available options and estimated delivery times.

Shipping Rates and Free Shipping:

3.1. Shipping Costs: The shipping cost is calculated based on factors such as the destination, package weight, and shipping method selected. The applicable shipping charges will be displayed during the checkout process before you confirm your order.

3.2. Free Shipping: We may offer free shipping promotions for orders that meet specific criteria, such as a minimum order value or a specific promotion code. The terms and conditions of free shipping offers will be communicated at the time of the promotion.

Estimated Delivery Times:

4.1. Delivery Timeframe: Once your order has been processed and shipped, the estimated delivery time depends on the shipping method selected and the destination. Estimated delivery times are provided by the shipping carrier and are not guaranteed.

4.2. Delays: While we strive to ensure timely delivery, please note that unexpected delays may occur due to factors beyond our control, such as weather conditions, customs processing, or unforeseen events. We appreciate your patience in such situations.

Order Tracking:

5.1. Tracking Information: For most orders, we provide tracking information that allows you to monitor the progress of your shipment. Once your order is shipped, you will receive an email with tracking details and instructions on how to track your package.

5.2. Tracking Updates: Please note that tracking information may take some time to update. If you encounter any issues with tracking or have questions about your package's whereabouts, please contact our customer service team for assistance.

Customs and Duties:

6.1. International Orders: For orders shipped outside of United state, customs duties, taxes, and fees may be imposed by the destination country. These charges are the responsibility of the recipient and may vary based on local regulations. Please consult your country's customs office for more information.

Shipping Address and Delivery:

7.1. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or undeliverable packages due to incorrect or incomplete addresses.

7.2. Delivery Attempts: Delivery attempts will be made based on the shipping carrier's policies. If no one is available to receive the package, the carrier may leave a delivery notification or attempt redelivery according to their procedures.

Order Issues and Lost Packages:

8.1. Lost Packages: In the rare event that your package is lost during transit, please contact our customer service team as soon as possible. We will work with the shipping carrier to investigate and resolve the issue.

8.2. Damaged Packages: If you receive a package that appears to be damaged, please notify the delivery carrier immediately and contact our customer service team. We may require photographic evidence of the damaged package and its contents to assist in the claims process.

Change of Shipping Address:

9.1. Address Changes: If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. Please note that address changes may delay the processing and delivery of your order.

Contact Us:

If you have any questions, or concerns, or need further assistance regarding our shipping policy, please feel free to contact our customer service team me@blackgirl.me. We are here to provide you with a smooth and enjoyable shopping experience.

Note: This Shipping Policy is subject to change without prior notice. Please review this page periodically for any updates or modifications.