Customer Service

At BlackGirlMe™, we are committed to providing exceptional customer service and ensuring a positive shopping experience for all our customers. Our Customer Service Policy outlines our dedication to addressing your inquiries, concerns, and feedback in a timely and satisfactory manner.

Communication Channels:

1.1. Email: You can contact our customer service team via email at me@blackgirl.me. We strive to respond to email inquiries within 24 - 36 business hours Monday - Friday.

1.2. Live Chat: Our website may feature a live chat option for real-time assistance. When available, you can access the live chat feature to connect with a customer service representative.

Inquiry Resolution:

2.1. Timely Response: We aim to respond to customer inquiries and concerns promptly. Depending on the complexity of the issue, we will provide a resolution or acknowledge your inquiry within three 3 business days.

2.2. Professionalism and Courtesy: Our customer service representatives are trained to assist you professionally and courteously. We strive to provide accurate and helpful information, addressing your concerns in a respectful manner.

Order Assistance:

3.1. Order Status: If you have questions about the status of your order, including tracking information or delivery estimates, our customer service team is available to provide updates and address any concerns.

3.2. Changes or Cancellations: If you need to make changes or cancel your order, we recommend reaching out to our customer service team me@blackgirl.me immediately with your order number. While we cannot guarantee changes, we will do our best to accommodate your request if your order has not yet been processed or shipped.

Product Information and Sizing Assistance:

4.1. Product Inquiries: If you have questions about our products, such as materials, sizing, or care instructions, contact our customer service team me@blackgirl.me to provide you with the necessary information. We want to ensure you make an informed purchase decision.

4.2. Sizing Guidance: If you need assistance determining the right size, we offer unisex sizes under each product on our website. Our customer service team me@blackgirl.me can also provide additional guidance to help you select the appropriate size during business hours, Monday-Friday: 9am - 5pm, Saturday: 10am - 2pm. 

Returns and Exchanges:

5.1. Refund / Return Policy: Our refund and return policy provides detailed information about returns and exchanges. If you have questions or concerns regarding our policy or need assistance with a return or exchange, our customer service team will guide you through the process.

Feedback and Complaints:

6.1. We value your feedback and strive to continuously improve our products and services. If you have any suggestions, feedback, or complaints, please reach out to our customer service team. We will address your concerns and take appropriate action to resolve any issues.

Privacy and Data Protection:

7.1. We respect your privacy and handle your personal information in accordance with applicable privacy laws. For details about how we collect, use, and protect your information, please refer to our Privacy Policy.

Continuous Improvement:

8.1. We are committed to continuously improving our customer service processes and training our staff to ensure the highest level of customer satisfaction. We appreciate your feedback and suggestions for enhancing our customer service experience.

If you have any questions, or concerns, or need assistance, please do not hesitate to contact our customer service team, me@blackgirl.me. We are dedicated to providing excellent service and ensuring your tee shirt shopping experience with us exceeds your expectations.